How long has Kern Solar Group been in business?
Kern Solar Group has 10 years of experience in solar installation and has been in business since 2012.
How will I know how many panels I need?
Number of panel needed based on how much energy you use and how many panels will fit on your roof. Based on your kWh usage, our Engineering Department will calculate and determine how many panels need and design system based on measurement of your roof.
Do I need to be home for my site evaluation?
Yes, you need to be home for the site evaluation because we need to check structural supports of the roof and we need to go inside the attic. Please do let us know if there are any pets in the yard, gate codes or any specific instructions for gaining access.
Does anyone have to be home for my inspection?
Yes, someone needs to be home for your city inspection. The City Inspector wants to check the carbon monoxide units and we also need to install the monitoring system as well. We would need access to your router and Wi-Fi password as well.
What is the City Inspection for?
The City Inspection is when a City Inspector comes out to your home and makes sure our install is being done correctly and is up to code.
Does the solar system require any regular maintenance?
Usually there is no maintenance required. All maintenance and warranty is included in our 20 year -Worry Free warranty program. The 20 year complete maintenance and warranty will cover everything.
Do I turn on my system after my inspection?
No, you do not have the permission to turn on your system until your utility company grants you the PTO “Permission to Operate.” If you turn it on before they grant it, it will not reflect on your bill.
What is the system performance guarantee? Will I be compensated for underproduction?
Yes, we do annual production monitoring. If it does not meet the expectation of what we promised we will cut you a check for the difference.
How long does it take for my PTO to be granted?
It really depends on your utility company. Once city inspection is completed we submit your paperwork to your utility company. They can take anywhere from 2-6 weeks.
Why do I need a Main Panel Upgrade?
You need a main panel upgrade because you either don’t have enough space in your panel for additional breakers or not enough amperage to support the load service.
Who do speak to regarding payment?
Our Accounting Department takes customer payments. They can be reached at 818.435.3400.
When do I have to make a payment?
Payment breakdowns are in your solar agreement if it’s a cash purchase.
When will I get the invoice for my Solar PV purchase?
You will get a paid in full invoice when the project is fully paid and completed upon request. We can also send invoices along the way if requested showing the payments being applied.
Why do I have to pay my full balance before the system is turned on?
The full balance needs to be paid before the system is turned on. It covers Labor and Product as well. The payments are broken down in your contracts if it is a cash purchase. If you finance, the full balance is due when your city inspection has passed. Once the full balance is paid, we will be able to submit paperwork to utility company.
How do I know how much power I am producing?
It will only show the NET of production and usage, not on your utility bill.
How do I read my Electric bill after solar?
On the 6th page of your bill, top right corner you will see a year to date summary.
How do I log into the Enphase monitoring system?
Once the envoy is installed, you don’t need to look at the display for getting data. You will receive an email with a web link which you can sign into to monitor daily/weekly/monthly production.
When will I receive the solar output monitoring software?
After the device is installed, within 72 hours the system will be registered and you will receive login information.